Retailer
Boost customer confidence with janoFair

Participation Requirements for Retailers

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In order to participate as a retailer in the conciliation procedure and use the janoFair logo, you must either book the service through our partners or purchase a GTC hosting service directly through janolaw.

Scope of GTC Service:

  • Protection from warning letters
  • Update service for legal changes via an interface to more than 30 e-commerce systems
  • Core legal documents:
    • General Terms and Conditions
    • Legal Notice
    • Notice of Right of Cancellation
    • Data Protection Policy
    • Model cancellation form
  • janoFair Conciliation Service
    • janoFair logo to boost confidence
    • Secure shopping in your online store
    • Free conciliation service 

Scope of GTC Update-Service B2B Gold:

  • Protection from warning letters
  • Update service for legal changes
  • Core legal documents in German, English and French:
    • General Terms and Conditions
    • Legal Notice
    • Data Protection Policy
  • janoFair Conciliation Service
    • janoFair logo to boost confidence
    • Secure shopping in your online store
    • Free conciliation service 

janoFair conciliation service gives your customers the chance to reach an equitable compromise quickly and easily in the event of a dispute. The janoFair conciliation process is not carried out for any disputes that involve the clarification of a fundamental question of law or disputes for which hearing witness testimony is required.

janoFair expressly reserves the right to refuse to conduct conciliation proceedings if doing so would have a negative impact on the effective operation of janoFair conciliation service. In addition, any disputes that originated before the janoFair logo was granted are not eligible for janoFair conciliation service. 

The conciliation procedure will not be carried out, if the value of the dispute exceeds 100.000 Euro.

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