By participating in our janoFair process, you will build trust and provide your customers with greater security when they shop in your online store. The Consumer Dispute Resolution Act [Verbraucherstreitbeilegungsgesetz (VSBG)] has made out-of-court conciliation proceedings even more important, also if you sell to entrepreneur in your online store. Our janoFair conciliation service offers you an alternative to the state-recognized, private consumer conciliation boards. janoFair conciliation provides an option for resolving conflicts out of court, without follow-up costs or the unpredictability and risks of litigation. We guarantee you and your customers an efficient, neutral, and impartial conciliation process, even without state recognition.