janoFair conciliation is a voluntary procedure for resolving conflicts between customers and retailers. We support the process of resolving civil disputes out of court, provided that these conflicts result from the finalization, implementation, or processing of online contracts for the delivery of goods. janoFair conciliation cannot be used for disputes arising in connection with contracts for the provision of a service. The janoFair process is unbureaucratic and fast. It also offers a number of other advantages:
The conciliation proposal offered in the course of the janoFair process is drawn up by a qualified attorney from our partner firm, janolaw chung. Our goal is an amicable agreement between the parties. In every case, the participants may terminate the voluntary procedure at any time and bring the dispute before the ordinary courts. Even after a successful conclusion of the conciliation proceedings, the option to go before the ordinary courts remains open.
The janoFair conciliation process is not carried out for any disputes that involve the clarification of a fundamental question of law or disputes for which hearing witness testimony is required. janoFair expressly reserves the right to refuse to conduct conciliation proceedings if doing so would have a negative impact on the effective operation of janoFair conciliation.