The janoFair conciliation process:

In conflict situations, it is important to avoid an escalation, which can lead to an expensive and lengthy process. janoFair conciliation is an innovative procedure for reconciling the interests of retailers and their customers. The arbitrator draws up a non-binding conciliation proposal that weighs the positions of the parties neutrally and impartially. The goal is to reach an amicable resolution of the dispute that satisfies both parties without the high fees and risks of litigation.