The janoFair conciliation process:
simple & effective

janoFair Conciliation

In conflict situations, it is important to avoid an escalation, which can lead to an expensive and lengthy process. janoFair conciliation is an innovative procedure for reconciling the interests of retailers and their customers. The arbitrator draws up a non-binding conciliation proposal that weighs the positions of the parties neutrally and impartially. The goal is to reach an amicable resolution of the dispute that satisfies both parties without the high fees and risks of litigation.

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Find out in advance about the advantages and benefits of janoFair conciliation for customers and online retailers.

How It Works
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The janoFair process is a voluntary option for alternative dispute resolution in cases of conflict between retailers and customers.

Rules of Conciliation