Entrepreneur
Dispute resolution with janoFair

Entrepreneur

If you, as an entrepreneur (business), have a dispute with an Internet retailer who participates in the janoFair conciliation service of janolaw AG, you can file a request for conciliation online free of charge, provided that the dispute concerns an online purchase contract for the delivery of goods. Out-of-court conciliation prevents you from having to go before a court and saves you the time and expenses associated with such an action.

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In three simple steps, you can submit an online request for conciliation as an applicant and state your complaint against the retailer. All information about each step in the process is available here.

How it works
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Use the online questionnaire to provide the information required for the procedure. Required information includes that pertaining to the seller (online store) and to the purchased good.

Request Conciliation