Problems while shopping online?

Customer login

Log in to your My janoFair account. Here, you can initiate a new complaint case or review ongoing conciliation proceedings. You can also enter additional information, make changes, or upload additional documents.

Username (email address) and password

Not yet registered?

In order to log in, you must first register using your personal details. Only after you have provided your personal information can we ensure that the conciliation process will proceed quickly and smoothly.


You would like to submit an conciliation case?

Please use our Retailer Search first to find out whether the online retailer participates in the janoFair conciliation service of janolaw AG. 

Retailer Search