Customer
Problems while shopping online?

Customers

If you, as a customer, have a dispute with an Internet retailer who participates in the janoFair conciliation service of janolaw AG, you can file a request for conciliation online free of charge, provided that the dispute concerns an online purchase contract for the delivery of goods. Out-of-court conciliation prevents you from having to go before a court and saves you the time and expenses associated with doing so. janoFair provides more security while shopping online.

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In three simple steps, you can submit an online request for conciliation as a consumer and state your complaint against the retailer. All information about each step in the process is available here.

How it works
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Use the online questionnaire to provide the information required for conciliation from you, the buyer. Required information includes the seller (online store) and the object of purchase.

Request Conciliation