Problems while shopping online?


If you, as a customer, have a dispute with an Internet retailer who participates in the janoFair conciliation service of janolaw AG, you can file a request for conciliation online free of charge, provided that the dispute concerns an online purchase contract for the delivery of goods. Out-of-court conciliation prevents you from having to go before a court and saves you the time and expenses associated with doing so. janoFair provides more security while shopping online.

In three simple steps, you can submit an online request for conciliation as a consumer and state your complaint against the retailer. All information about each step in the process is available here.

How it works
Use the online questionnaire to provide the information required for conciliation from you, the buyer. Required information includes the seller (online store) and the object of purchase.

Request Conciliation