The janoFair Logo - Greater security while shopping

The free and neutral Online Conciliation Platform


Retailers who participate in the janoFair conciliation process provide their customers with greater security when shopping. That is what the janoFair logo stands for. In the case of disputes arising from online sales contracts for the delivery of goods, participating retailers provide customers with a free and impartial process for resolving disputes out of court and on a voluntary basis.

janoFair is not a recognized consumer conciliation board within the meaning of the Consumer Dispute Settlement Act [Verbraucherstreitbeilegungsgesetz (VSBG)]. Nevertheless, the appointed lawyers are neutral conciliators who ad here to the principle legal requirements and guarantee that the conciliation services provided to the parties (retailers and customers) meet high standards.

Internet retailers may use the janoFair logo on their websites only if they have agreed to abide by janoFair standards and applicable law and only if they have committed to participating in the dispute resolution process. The retailer must provide a company contact person for the conciliation and indicate a response time.

If the online retailers do not meet these standards, or if they are uncooperative in the course of the conciliation process, their logo may be removed. The validity and authenticity of the janoFair logo can be checked by clicking on it. The page that opens should have a URL beginning with This page contains information about the store and the validity of the janoFair seal.

The logo is integrated onto the website of your store via a script that must be saved in the HTML code of the site. You can find the script of the logo in various sizes when you log in to your My janoFair account. After logging in, access the overview of your store. The information that you need is available under janoFair Logo.

Retailers interested in the janoFair online conciliation procedure receive the janoFair logo along with the General Terms and Conditions for Services for their online store on