janoFair - questions and answers

The free and neutral Online Conciliation Platform

FAQ - The most important questions and answers about janoFair

Here you can find the most frequently asked questions and answers about our free and neutral online conciliation service janoFair, starting with the core questions of who and how a procedure can be initiated by the consumer and the question of how the procedure works, to the question of how a participating online shop can be recognized, whether it is using the janoFair logo legally.