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Information about dispute resolution

At this point, we inform retailers and customers about the alternative procedures of dispute resolution.


(06.12.2017) The Implementation of janoFair conciliation

The customer has two options for the application. He comes either via the janoFair logo on the shop page directly to the janoFair info page of the online shop. The other option is to search directly on the page www.janofair.de the appropriate online shop via the shop search. 

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(01.11.2017) Reasons why the janoFair arbitration is not carried out

Information about exception cases where the conciliation procedure will not be carried out.

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(18.10.2017) How can Online Shops Use the Advantages of janoFair?

Read here how to use janoFair's conciliation service as a shop operator. Thus you offer your customers a further service when shopping in your online shop.

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(06.10.2017) Why janoFair's innovative conciliation service is so important

Several hundred shops are already using the innovative conciliation service of janoFair. Read here why janoFair is so important for shop owners and customers alike.

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(23.05.2017) Advantages of the janoFair Conciliation Procedure

Janolaw AG has been offering the innovative janoFair conciliation process since May 2016.  Customers using our General Terms and Conditions Hosting Service may use this additional service, which provides more security when shopping on the Internet.

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(02.05.2017) Evidence in the janoFair Conciliation Procedure

The janoFair rules of conciliation arbitration do not provide for evidence procedure, unlike in the Code of Civil Procedure (ZPO). The interrogation of a witness is not possible, otherwise the proceedings will be lengthened and thus increase costs.

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(18.04.2017) janoFair now available for B2B

janoFair of janolaw offers an out-of-court dispute settlement system for disputes between online retailers and their customers. Now Janolaw expands its service to international online trade, to disputes between online shop operators and their commercial customers (conciliation for B2B).

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(08.03.2017) The Conciliation Proposal within the Framework of the janoFair Online Conciliation

The janoFair Online Conciliation usually ends with a conciliation proposal. This porposal of the conciliator is intended to resolve conflict situation between shop operators and their customers by consensus.

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(22.02.2017) janoFair Online Conciliation - a true Alternative to Court Proceedings

What happens after the completion of the janoFair online conciliation? What happens if the procedure has been successfully terminated and the obligated person fails to comply with the conciliation proposal?

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(31.01. 2017) Consumer Protection in Germany

The Act on the Alternative Dispute Settlement for Consumers (Verbraucherstreitbeilegungsgesetz, VSBG) regulates the establishment of arbitration bodies and the conciliation procedure. Here, we explain te main principles of the Act pertaining to the conciliation procedure.

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(21.12.2016) Online arbitration procedure under the European legislation 

The European Union has adopted the ADR Directive in 2013. We provide a short overwiev on the online arbitration procedure unter the EU legislation. 

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(15.12.2016) janoFair - the Simple Way to Resolve Conflicts in E-Commerce

With the janoFair Conciliation janolaw AG provides another service which offers uncomplicated protection and security while shopping on an online shop.

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(06.12.2016) Typical conflicts in E-Ccommerce

Conflicts between shop operators and their customers are very common which means considerable expenses for both parties.

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(30.11.2016) Overview on the Possibilities of Alternative Dispute Settlement

Not least with the coming into force of the Law on the Consumption of Consumers (VSBG) schemes of alternative dispute settlements are the focus of the public. Here you can get information about the possibilities of conflict resolution schemes beyond state courtroom.

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(24.11.2016) The alternative consumer arbitration in its first year - a brief conclusion

At the beginning of 2016, the consumer arbitration was introduced as an alternative dispute resolution form. The big success is still waiting.

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(18.11.2016) The Consumer Dispute Settlement Act (VSBG) Establishes Further Obligations for Shop Operators

The EU Directive on consumer Alternative Dispute Resolution (ADR) has now been implemented in Germany by VSBG and in most of the EU Member States similarly. 

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(10.11.2016) Costs of Court Proceedings make the Enforcement of justified Claims unattractive


The German Civil Procedure Code (ZPO) rules that the losing party is to bear the costs of the legal dispute. From this background the question arises in connection with a trial with a small dispute amount whether the initiation of a procedure before a state court is economically meaningful.

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