janoFair Logo - more security for online shopping

The free and neutral Online Conciliation Platform

FAQ & Info and Glossary

For more information on online conciliation service janoFair and the logo for more security for online shopping or general information on online conciliation, please refer to our FAQ. Our glossary provides brief explanations of the most common terms used for online dispute resolution.


In the FAQ section we have collected the most frequently asked questions about janoFair. Starting with the explanation about janoFair and the initiating conciliation procedures via janoFair, basic requirements for the use of janoFair service to the verification of the authenticity of the embed janoFair logo on the websites of the shop operators.

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Under the heading “Info” you will find a lot of background information on online conciliation procedure and the alternative ways for a shop operator to settle disputes. In addition to information on janoFair as an alternative, shop operators can also find information on litigation costs and the obligations set out in the Verbraucherstreitbeilegungsgesetz (Consumer Dispute Resolution Act).

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Our glossary will help you with brief explanations of the numerous unusual legal terms from A for Antragsstellung (application) to Z for Zwangsvollstreckung (enforcement) relating to the alternative dispute resolution.

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